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Frequently asked questions

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Yes, you can preview a template by clicking on it in the template library to see how your content will look in that particular layout.
Yes, we regularly add new templates to our library to provide our users with a diverse selection of options.
Our templates are designed to be compatible with ATS systems, ensuring that your resume is easily parsed by applicant tracking systems used by employers.
Currently, customization options are limited to selecting a template from our library and organizing the order of sections. We are working on adding more customization features in the future.
You can choose a template for your resume by browsing our extensive library and selecting the one that best suits your needs.
At this time, we do not have a mobile app available, but our website is optimized for mobile browsing for ease of use on smartphones and tablets.
If you encounter an error message when downloading your resume, please check your internet connection and try again. If the issue persists, contact our support team for assistance.
Formatting issues in your resume may occur due to discrepancies between our template styles and the content you're inputting. Try adjusting the formatting or selecting a different template.
Slow loading times may be due to various factors, including internet connection speed or server load. Try refreshing the page or accessing the website from a different device.
If you're unable to upload your profile picture, please ensure that the image file meets our file format and size requirements.
You can view your billing history by logging into your account and navigating to the subscription page and click on the View Payment History button.
We currently do not offer refunds. Payments made are non refundable and transferable.
Yes, you can upgrade or downgrade your subscription plan at any time by going to your subscription page.
To cancel your subscription, go to your subscription page and click on the option to cancel your subscription.
We accept payments via credit/debit cards, PayPal, MTN MoMo, and Orange Money.
To update your profile information, go to your account settings, and you'll find options to edit your profile details.
If you forgot your password, you can reset it by clicking on the "Forgot Password" link on the login page and following the instructions.
If you wish to delete your account, please contact our support team, and they will assist you with the process.
Yes, you can change your email address by going to your account profile page and selecting the option to change your email. You will have to verify this new email address to continue accessing the platform.
To create an account, simply click on the "Get Started" button on the homepage and fill out the required information.
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